Your hotel newsletter can be more than just promotions and special deals. Let’s take a look at some hotel email marketing topics and five tips to help your newsletter stand out.
Why hotels need e-mail marketing and newsletters
Have you noticed that the cost-per-click for even the most generic hotel industry search terms seem to increase all the time?
They aren’t exactly ‘cheap’ these days. And, realistically, they’re probably not going to get cheaper in the future either.
Newsletters, on the other hand, are incredibly cost-effective by comparison. They can yield a return of $45 – $51 for every $1 spent on email marketing.
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That’s because subscribers are high quality leads.
They’ve opted in. That is they’ve chosen to receive your news, updates, and special offers—they actually want to hear from you! You have this golden opportunity to communicate regularly and directly with your target market.
As such, newsletters are a great way to build long-term relationships with past, present, and even future customers. Timely, relevant, and interesting content can be what convinces travellers on the fence about where to stay to choose your hotel. It can also bring about repeat stays.
That is why with the right planning and prep-work, hotels can benefit greatly from email marketing.
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Newsletter ideas for hotels
Your hotel’s newsletter shouldn’t only be about promotions and special deals.
Because focusing purely on discounts could result in subscribers thinking that you’re only worth booking if and when you’re on sale. And you don’t want that, do you?
Instead, use your newsletter to provide subscribers with useful and interesting content.
Below are a few ideas you can use for your hotel email marketing.
Please note that the screenshots below are from the hotels’ respective websites. I don’t know if those topics are, or have been, featured in their newsletters but they are great examples of quality and relevant content for subscribers, which is why I’ve included them here.
1. Inspire with your location
You can use the newsletter to highlight your hotel’s location. Whether that’s the city you’re in or what makes your specific neighbourhood so special, there’s plenty to talk about.
- feature local attractions;
- share secret spots (restaurants, bars, photo spots, etc.) that only locals know about;
- give guests ideas on what they can do in and around your location;
- and inform them of any upcoming local events that may be of interest such as summer festivals, concerts, special shows, and so on.
Those are just a few ideas. I’m sure you can think of many more!
2. Go for a culinary theme
Use your newsletter to draw attention to seasonal specials (Christmas events, Mother’s Day brunch, etc.) or special culinary events at your hotel, such as a wine-and-cheese pairing event or a visiting chef really worth dropping in for.
Inspire potential guests—make their mouths water!—by featuring the gastronomic delights that await them at your hotel.
You might even want to turn the spotlight on other notable culinary experiences in your area, to drum up excitement for a visit and to let subscribers know that there are plenty of delightful dining options near your hotel.
3. Special offers, promotions, discounts
This is really self-explanatory, so there’s no need to write much about this. Whether it’s low-season offers, seasonal promotions, limited-time-only packages, or other discounts, you’re bound to have special offers that you’ll want to share with your subscribers.
Also, let’s face it, subscribers probably signed up for your newsletter precisely for this information.
4. Promote special events at your hotel
Your hotel newsletter is the perfect way to keep loyal customers and subscribers informed of the various upcoming events, festivals, conferences, and other activities of interest that will be taking place at the hotel.
Events that are particularly interesting for guests and that are open to the general public can help drum up interest well in advance and increase participation.
5. Use it to follow up
Your newsletter is also a great way to thank guests for their recent stay as well as to ask for a review or to rate their experience.
Alternatively, provided you don’t ‘abuse’ it, you could even use the newsletter to follow up on abandoned or cancelled bookings. Make sure you don’t come across as annoying or clingy though.
Five email marketing tips to help you get started
Now that we’ve gone over some ideas and examples of hotel newsletter content, let’s take a look at five email marketing tips to help you get started.
1. Always have a plan
Just like any other component in your marketing arsenal, a newsletter needs proper planning. In other words, plan for it the way you would for any other paid marketing initiative.
Know what you want your hotel newsletter to accomplish and prepare accordingly. Have a strategy in place to achieve those objectives. This includes figuring out the type of content you’ll be creating, the timing of content delivery, the design and images you’ll be using, and so on.
Don’t leave content development or preparation to the last minute. You’ll want to have a quarterly plan and the content to go with it ready – save for minor adjustments – in advance.
2. Segment your readers
Want your newsletter to get read? Make sure you segment your subscriber list. Then create and deliver ‘personalized’ messages according to each segments’ interests.
Put simply, don’t send the same message to everyone. Find out what subscribers want most and customize your hotel’s email marketing accordingly.
3. Make use of landing pages
It’s hard enough to get subscribers to open emails and read the content. That’s why, once you’ve successfully managed to get the reader to click through to wherever you’ve planned to take them, make sure they don’t regret it.
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That is, make sure you’ve created focused, relevant, and clean (attractive) hotel landing pages that lead the reader to take that final action, such as book a stay at the property.
If you’re redirecting readers to your hotel’s blog or the website, make sure you’re redirecting them to the correct page – ideally with a singular focus, to avoid confusion – and that there are no broken links to ruin things.
Your landing page should focus on one specific topic with a precise audience / segment in mind. Every component of that page – text, images, colours, call-to-action, design, and item placement – should be designed to drive visitors towards taking one unambiguous action. Confuse them and you’ll lose them.
4. Don’t forget an irresistible call to action
You want subscribers to do more than just read your email. You want them to take action. To do that, you’ll need an irresistible call-to-action that is also clear and to the point. Don’t be afraid to test different calls-to-action out.
5. Don’t be boring
I mean, no one likes boring, right? You’re in an industry that allows you to be amiable and less formal – take advantage of it! Develop content that is interesting and easy to read. You want to inspire, convince, and convert readers – not put them to sleep.
For additional tips to get your hotel newsletter read, click here.
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